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Providing customer care digitally

Providing customer care digitally

HM Revenue & Customs (HMRC) have this week said that people should now use social media or web chat, rather than call its telephone helplines, to get help quicker. The suggestion has been made after it was revealed that HMRC only managed to answer half of the...

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How to build a sales pipeline

How to build a sales pipeline

For any company involved in the marketing and selling of larger ticket items (which include anything from consultancy to industrial machinery), sales will seldom take place after just one meeting or phone call.  They need to be cultivated and worked on over time. But...

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Using images you’ve found online: dos and don’ts

Using images you’ve found online: dos and don’ts

Online images If you’re a business with any kind of online presence, it’s highly likely that you use the internet to find images to use on websites, in marketing material, in presentations and on social media. Images can and do help to engage your customer; articles...

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The importance of online reviews to your marketing

The importance of online reviews to your marketing

We all know that in the past decade digital has been the big story in the marketing world, with traditional techniques either being side-lined or used alongside new technologies, such as social media. To an extent, some of the more traditional marketing practices have...

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